Terms & Conditions
These terms will govern any orders placed with Rocket Wristbands (RocketWristbands.com) and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to RocketWristbands.com, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by both the customer and/or their representative(s).
RocketWristbands.com specializes in custom promotional products such as custom silicone wristbands, custom lanyards, custom coolies, custom tattoos, custom buttons, custom bottles and more. RocketWristbands.com strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the custom promotional products industry.
ORDERING PROCESS
PAYMENT
Payment is due in full prior to commencement of production. We accept payments in the form of Visa, MasterCard, Discover, American Express, and Paypal. RocketWristbands.com will not ship any order prior to payment. We will not accept any other forms of payment other than listed above. PO’s can be used only if payment is received prior to production.
Your payment will show as payment to RocketWristbands.com on your credit or debit card statement.
DECLINED PAYMENT
We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, wait for check or delays in PO faxes. Declined credit cards of any type will remain in pending status until the issue is fixed. We will attempt to contact our customers via email and phone calls but if we receive no reply the order will stay in pending. We are not at fault for any late orders due to credit card issues of any kind.
ONLINE CONFIRMATION
Online orders do not receive a confirmation email. The reason is, the customer is responsible for the information that is/was inputted at the point of sale. All online orders stay in an automated system with little or no human interactions, therefore any mistakes will not be seen or corrected. A customer can request an email of the order at any time.
PHONE ORDER APPROVAL
You will receive an order confirmation / sales invoice via email shortly after an order is placed over the phone. This is an automated email system. By approval, the customer agrees to the order that all the information is correct and accurate. Upon the customer’s approval, the order will be processed immediately “AS IS” and cannot be modified. If the automated email is not approved we reserve the right to delay production until an approval is made on any order we consider high risk. If an order/invoice approved with error we are not liable or inclined to redo, refund or discount for the mistake. Orders without an approval will be charged and processed after 24 hours. This is to insure the order arrives within the estimated timeline on the invoice. Orders processed without approval will not be remade or refunded if the order has an error.
ADDITIONAL ORDER INFORMATION
We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on products that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics. All orders go into production the following business day of the payment transaction. No faxed/emailed PO’s will be referred to by the customer’s PO number. We will only refer to our order number.
PROOFING
A proof enables you to preview and approve a product, but it will not depict the final product exactly, as it is merely a computer-generated image. A proof is an approximate preview and does not guarantee an exact match.
The proofing process is separate from the Production and Shipping timeline estimated by our website. If a proof is requested, Production Time and Shipping Time will not begin until the customer approves the proof and fully pay for the order. This is why requesting a proof usually adds several days to the overall order timeline. If an order is required to be delivered by a specific date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on such orders. If you request a proof, please check your e-mail inbox often, as well as your spam folder, so you can promptly review and approve the proof.
Proofs are not intended to be “decision making tools” for the customer. There will be no option to cancel an order simply because the proof is not meeting your expectations. Please do not place an order merely to obtain a proof, as the order will be binding.
In certain cases, we will begin the production before a proof is approved. Proofs will only be produced more than once if our Art Department makes a mistake on the previous attempt. Proofs do not override what is on the invoice. The cost of a proof is $20 and is non-refundable even when the order is cancelled or refunded.
SPAM FILTERS – FIREWALLS
We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you. Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.
BANK CHARGES
When placing an online order, if you press ‘SUBMIT’ more than once your order might be duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online the customer is giving RocketWristbands.com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives RocketWristbands.com the permission to charge the credit card. By agreeing to this policy the customer can not charge back the amount of the order to avoid payment.
CHANGING THE ORDER
Any order that is “In Production” can not be changed. Phone orders can only be changed prior to payment transaction. Online orders can ONLY be changed within 5 minutes of the order being placed but it will be noted but not guaranteed. Changing the order includes correcting a misspelling or message.
CANCELLATION OF ORDER
All phone orders that have a payment transaction cannot be canceled and the sale is final. Online orders cannot be canceled. Rush orders of any kind cannot be canceled. Under exceptional circumstances, if a cancellation request is approved, the order is subject to a $50 mold fee.
REPEAT ORDERS OR RE-ORDERS
A repeat order (or “re-order”) may not bear the exact band color, font size or ink color as in the “original” order. The engraved size of a re-order may also not match the engraved size of the original order. This is due to each order having a new mold each time, we do not keep molds on hand. Repeat or re-orders also fall under the Color Matching section of the policy. Prices may change between redo.
ARTWORK
When placing an online order, you have the option to attach your own artwork. When placing a phone order, any artwork that you want on your product must be e-mailed to a customer service representative. In the event of missing artwork, we will make several attempts to contact the customer. Therefore, we will not be held responsible for a delayed product production or delivery due to missing artwork.
We can only use standard alphabetical character. For accent marks, windings, weddings, unicode symbols or languages other than English, your message will need to be submitted as artwork or clip art rather than text or text instructions. We will not redo, refund or cancel any order if this option is utilized.
When the artwork submitted by a customer is deemed unusable by our art or production departments, we will contact the customer via e-mail and/or telephone to inform them that we need to alter, remove or replace the artwork in order to proceed with production. Please respond to these inquiries as soon as possible. If we do not receive a response within 72 hours, we reserve the right to use our best judgment to alter or remove segments of artwork, or remove entire logos, in order to proceed with production.
* Customers will assume complete responsibility to obtain permission for reproduction of logos, trademarks and copyrights. By agreeing to print any submitted artwork, neither RocketWristbands.com nor RocketWristbands.com will be held liable under any circumstances.
DEFAULT FONTS & COLOR
All font sizes vary. We use Arial as a default because it is proven to be the easiest to read. We can also use any font on file or provided to us by the customer. In any order that product information is missing we try to contact the customer for verification. In cases we receive no reply after 24 hours we will proceed with our default options. For font type default is Arial Bold, font color will be Black, multi color bands will be Segmented and band size will be Adult.
NOTE: Some font sizes will be smaller than others, we are not responsible for the final out come of a small font.
PRE-PRODUCTION SAMPLE
We can not provide a custom sample at no charge. If a pre-production sample is needed it will be treated as an order and the final order will be subject to the Color Matching section of the policy.
COLOR MATCHING
Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. An exact match cannot be guaranteed for silicone wristbands, lanyards or can coolers. In stock colors will also not be an exact match from a past order but we will still do our best to match it. When a difference of color occurs, no grounds for a remake, redo or refund will be given.
PRODUCTION TIME
Cut-off time for next-day production on all orders is 10 AM. Orders placed before cut-off time will enter into production the following day.
All production timelines reflect business days. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. You have a choice of turnaround timelines in most cases. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing, weather-related issues or delays on behalf of the shipping company.
Standard Production time – Our Standard Production time is typically 7 business days. Standard Production time is “estimated” and your order will not be considered late if production has exceeded 7 business days. If for any reason, the order was placed during one of our Chinese Holiday Production breaks, Standard Production can be delayed up to an additional 7 business days.
Rush Production – Rushing an order’s production is the only way we guarantee a production time. If an “in hands” date needs to be met this option should be selected.
When you request a digital proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate.
SHIPPING OPTIONS
Our products are made and shipped to countries globally. Our preferred shipping carriers are Fed Ex as well as USPS. Please note that sometimes our products are shipped to our customers via UPS, DHL, or even private carrier if the address given cannot be delivered by one of our preferred shippers.
All shipping is business days. All shipping prices are for continental US and exclude Alaska, Hawaii and Puerto Rico. Shipping to those locations may have added charges.
RocketWristbands.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. You must have a physical address as FedEx; UPS doesn’t ship to P.O. boxes.
Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental US.
Rush Shipping will guarantee the order is received within the selected time after production is concluded.
When you place a rush production order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping.
For International orders, we offer USPS International Priority which gets the order to our international customers in about 15 days from the time the order is placed.
Important notice for our International Customers – Including Hawaii / Alaska / Canada / Puerto Rico. For orders shipping outside the U.S. – INCLUDING HAWAII / ALASKA / CANADA / PUERTO RICO – local duties and/or taxes may be assessed upon delivery. These fees are not charged by RocketWristbands.com during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes.
Note that delivery dates outside of the U.S. are essentially “estimates”, and in no event will RocketWristbands.com be liable for any consequential damages arising from delays in delivery. All international shipping orders that did not pay for the international shipping will go into production and will be held in shipping. After 6 business days the remaining amount will be processed. All international order will communicate via email unless the customer calls our call center. The reason for this is our call center can not make out going international calls. All international shipping is based on a flat fee.
If a request to change or update the shipping address is made after the order goes into the production, an additional charge of $35 will be required & the change might not be guaranteed.
GUARANTEE POLICY
If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the rush production or rush shipping option that was not met.
Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
PRODUCT QUALITY
Note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a ‘product’ defect is identified, we will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, we will replace that portion of the order only upon confirmation of the defect. Due to the nature of the production process, slight variations and imperfections in silicone bands wares are not considered flaws. Variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, pock marks, etc. These conditions are within acceptable industry standards.
WEBSITE IMAGES
All website images are animated and made to resemble the product. Variations between image and product will happen. Exact match of website images and product is not guaranteed.
CLAIMS AND REDO ORDERS
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.
If misspelling is the issue we will first examine the order.
If the message / artwork matches the order we will not redo the order.
If the message / artwork does not match the order we will request a picture to verify the mistake or to send us a sample by mail.
For color issues we will require a sample to be mailed to us.
Upon receipt of the “visual”, we promptly remedy the situation and redo the affected portion of the order if mandated.
If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.
Redo order will ship ground unless expedite shipping request at an additional charge.
Redo orders given because of shipments being lost in shipping by FedEx, UPS, DHL or USPS will be done after confirmation of the order being lost. The order will be redone in the same manner the order was originally placed.
All orders of any size fall under our over/under policy. The policy is: No redo or remake will be given for missing or defective products if the amount in question is less than 10% of the order.
RETURN & REFUND POLICY
If you receive merchandise that you believe is defective or of unacceptable print quality, you can use our online ticketing system to send us at least three pictures or more of the product within 7 days of delivery. Please provide pictures from different angles for a clear verification. We will have a Claims Representative to review the issue and, upon verification of the mistake, we will remake the product for you. Standard Production and Standard Shipping are only estimated schedules and are not guaranteed to meet deadlines. Any requests for a remake or refund past 7 days after delivery will be denied.
We cannot restock customized products. We therefore only provide refunds for custom products if a Claims Representative determines that we make a mistake on the order that cannot be remedied by the remake. If we do not determine that we are at fault and still decide to grant a courtesy refund on a discretionary basis, it will only be a refund of the shipping cost at most. This also applies to discretionary cancellations granted after an order is already in production. If a cancellation is requested after an order is already in production, we may grant a courtesy refund of the shipping cost. You will not receive the product, but since the order has been already in production and in the process of being customized, we may only refund the cost of shipping.
Blank products can be returned to us with a 25% restocking fee and shipped at your own cost.
REPLACEMENT POLICY
When an error has been confirmed, (upon following instructions under “claims”) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.
STORE CREDIT
When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) RocketWristbands.com will issue a store credit for up to the same value as the original order minus any shipping fees.
Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.
EXTENDED WRISTBANDS POLICY
INK INJECTED | PRINTED COLOR
Imprint colors must be carefully chosen. We recommend that you choose light color inks to be printed or injected onto dark color bands, as this provides more contrast than a dark colored imprint on a dark colored silicone rubber bracelets or a light colored imprint on a light colored bands.
Any order that is ink injected or printed that has the same band color as the font color will be made as is. For example: Red bands with Red font color.
Online orders that have this mistake fall on the responsibility of the person that placed the order. Online customers can contact the customer service department to make the change within 5 minutes. All changes are noted but not guaranteed.
Phone order that are not yet approved can be corrected but phone orders that are approved can be noted but not guaranteed.
Please Note: Printed wristbands are used best as promotional products. In time they do fade. For a longer lasting message we recommend ink injected wristbands.
SWIRL | SEGMENTED WRISTBANDS
All swirl type wristbands will give a random mix of colors that result from the colors that are selected. For example: Yellow and Blue swirl will have some Green mixed in the band. This effect can not be controlled and is not considered to be defective.
Segmented bands will have two or more sections of the band in solid colors. In some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colors. For example: Red and White segmented bands might have a hint of Pink in the location the two colors meet. This effect can not be controlled and is not considered to be defective. Locations for the message can not be guaranteed but can be attempted.
The pattern for the colors for segmented bands will be random for any order with more than two colors. We can not promise an exact match of color sequence.
INTELLECTUAL COPYRIGHT
All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyrights of Rocket Wristbands and its affiliates. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written consent from RocketWristbands.com.
LIMITATION OF LIABILITY
In all circumstances, RocketWristbands.com maximum liability is limited to the purchase price of the products sold. RocketWristbands.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. RocketWristbands.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business. Due to fluctuating manufacturer costs, prices may change without notice.
This Agreement shall be construed as if both you (customer) and RocketWristbands.com jointly wrote all terms set forth herein. Additionally, this Agreement shall be governed exclusively by Texas Law and all claims arising out of or relating in any manner, directly or indirectly, to this Agreement shall be litigated exclusively in Federal or State Courts of Harris County, Texas, USA. Further, both you (customer) and RocketWristbands.com consent to personal jurisdiction in those Courts in Texas.